At The Macomb Group, we’re dedicated to going above and beyond in meeting our customers’ needs — we call it “smothering the customer with service.” What makes this level of service possible isn’t just our extensive PVF inventory or our back-office support systems . Though those are critical elements of our business, they wouldn’t mean a thing without Macomb’s extensive logistics system that allows us to fulfill customer orders quickly.
Macomb’s fleet
The heart of this system is Macomb’s internal trucking fleet, which includes over 100 trucks that can handle all types of deliveries: semis, boom trucks, stake trucks, trucks with Moffett truck-mounted forklifts, and pickups. We also provide box trailers for customers who need onsite storage.
To supplement our internal fleet and further boost our shipping and delivery capabilities, Macomb has partnered with several less-than-truckload (LTL) and parcel carrier services. We’ve negotiated aggressive rate structures with these carriers, which allows Macomb to hold down transportation costs for you, our customers, and give you the best possible pricing on all our PVF products.
Many branches means fast service
Another key part of Macomb’s logistics capabilities is our system of geographically distributed branches, which is set up to optimally service our customer base throughout the U.S. We like to think of our branches as being connected “umbilical cord”-fashion, through our common ERP system and robust branch-to-branch transfer process.
These systems allow Macomb to source the products our customers need as quickly as possible, ideally from the branch closest to the customer. But if that branch doesn’t have the product, our system of mutually supporting branches can make that transfer happen quickly and conveniently.
Finally, Macomb provides multiple delivery time slots to accommodate customers. Our Sterling Heights location currently has four delivery shifts (6:00 a.m., 7:00 a.m., 9:00 a.m., and afternoon), and our branch locations offer morning and afternoon deliveries. Every branch also has a Will Call counter. For customers who urgently need product outside of business hours, Macomb ships after hours and on weekends. (Read more about Macomb’s emergency after-hours services in “Chuck’s Quick Tip” in this issue.)
The Macomb Group’s well-developed logistics system means that you can order PVF products for your company and trust that you’ll get those products quickly — whenever you need them.
Here at The Macomb Group, our top priority is making your job easier. Contact us by email at [email protected]< or by phone at 888-756-4110.
